Privacy Policy
Last updated: January 2026
1. Introduction
Trafalgar Superette ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. We comply with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We collect information that you provide directly to us:
- Account Information: Name, email address, phone number, and password when you register
- Delivery Information: Physical address, delivery instructions, and GPS coordinates for delivery
- Payment Information: Payment details processed securely through PayFast (we do not store card details)
- Order History: Products purchased, order dates, and transaction amounts
- Communications: Messages you send us via email, WhatsApp, or phone
3. Automatically Collected Information
When you use our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
4. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Deliver products to your specified address
- Send order confirmations and delivery updates
- Communicate about your account or orders
- Respond to your questions and provide customer support
- Improve our services and website functionality
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
5. Information Sharing
We may share your information with:
- Delivery Personnel: Your name, address, and phone number to complete deliveries
- Payment Processors: PayFast for secure payment processing
- Service Providers: Third parties who assist with website hosting, email services, and analytics
- Legal Requirements: When required by law, court order, or government request
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is retained for accounting and tax purposes as required by South African law.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
To exercise these rights, please contact us using the details provided below.
9. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our website. You can control cookies through your browser settings, but disabling them may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Phone: +27 74 694 0719
- Email: orders@trafalgarsuperette.co.za
- Address: Shop B, Cnr of Nelson Drive and Mountbatten Square, Trafalgar, KZN, 4275
You may also lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg